Kole Imports & Closeouts Reviews 517

The product was exactly what we were looking for and the shipping was incredibly fast. Thank you!

Date of experience: January 31, 2025

Fast delivery of items ordered.

Date of experience: February 03, 2025

Shipped very quickly, packaged well, items just as described. I will be a returning customer! Thank you.

Date of experience: November 30, 2024

My items were delivered in an unmarked box. Amen to that because I live in a building. Thank you for that. My items were bagged up nice and tidy. They smell so fresh and clean. Their storage area has to be well managed. I am missing something but I am sure it will be refunded it not available. I am rocking it this Summer with you. I hope this stuff works out. Thank You so much because I have a chance for Christmas sales.

Date of experience: November 27, 2024

The customer service was excellent, no matter the issue with my order.

Date of experience: November 20, 2024

Great job getting my order to me quickly. All items were as advertised.

Date of experience: August 16, 2024

I own and operate a dog grooming business. The dog items are at a great price, when I give Christmas or birthday gifts. There are plenty other items offered that are great customer appreciation gifts or promotional giveaways. Everything I ordered so far, I have been very happy. I recommend to other small business owners.

Date of experience: August 05, 2024

All my products arrived quickly and in good shape! I will definitely be a returning customer looking forward to doing much more business with you guys!

Date of experience: April 18, 2024

I have used this distributor multiple times and the product has always come as described and in good condition. One time when I had an issue, it was a bit tough to get to the right person, but once I spoke with Michael Franco, he resolved and situated everything for me, helping with things he did not have to help with, and I remain a happy customer. Thank you.

Date of experience: January 30, 2024

I placed an order on the 1st of January. I was extremely excited because this distributor came highly recommended to me by a friend. After about a week of not hearing anything I reached out and someone got back to me and said my order was likely ship the week after. Fast forward to the week after that and it never shipped. Today I checked my account to see the status and Kole imports canceled my order entirely without any reason given! I can’t seem to get an answer from anybody and I’m extremely disappointed as I was looking forward to receiving my products. I’d really appreciate it if somebody could reach out and rectify this issue.

Date of experience: January 15, 2024

I have spent more than $400 on shower curtains and cleaning pads, I have tried to sent this order back them because all this is just garbage is useless not worth the money nevertheless impossible to resale this because it will hurt my business so badly, so I requested a RMA which is needed before hands they just sent me an email state if I wanted to returning which was my request. From order date to the time they responded they spend the time I had to return which was 14 days. Now I have to through out all this garbage for I paid $466.00
Please do not waste your money like me.

Date of experience: November 10, 2023

Ths company bought a lot of craps from china.
sell to people wrong description Items.
They do not accept return unless you pay for the return. It is so funny. They do not care about the struggle poeple is to make money.

Date of experience: October 24, 2023

Date of experience: October 23, 2023

Honestly, I didn't expect the level of customer service that I received. Understanding of the issue was appreciated, follow up was awesome. This was a refreshing customer service experience. Thank you Michael Franco!

Date of experience: October 19, 2023

I only buy from them due to their product variety. Their prices are definitely not the best, and their customer service is lacking.

I called yesterday during normal business hours to inquire about tracking for my September 19th order. Nobody even picked up, had to leave a voicemail. Today, I get an email saying that my order from a week ago is now FINALLY being shipped out.

This is ridiculous. They have recently began requiring a $250 minimum just to place an order on their site.

$250 minimum yet they can't have someone answer the phone.

$250 minimum yet they take a week to send out an order.

They say the minimum of $250 requirement allows them to "offer improved shipping options and faster delivery time".

It shouldn't cost $250 to pick, pack, and ship an order in a timely manner, people. It should be a service baseline to get orders out within a couple of days, not something you need to pay extra for. I get more and more disappointed with this place recently. Only reason I continue buying from them is because their product selection is good.

Date of experience: September 26, 2023

Extremely satisfied with the response. I will continue to share your website as a place to order in bulk.

I also appreciate the professionalism of Michael. Great job.

Date of experience: August 29, 2023

I really appreciate the fact that Kole Imports would respond to my inquiries & they ship fast. I hope one day they would come back to the East Coast (not in Manhattan because NYC is chaotic). Why not try opening up another East Coast warehouse in New Jersey? NJ has been voted 2 years in a row for the best state to live in...in my neighborhood people are educated & most of the people earn $175K a year. Pls. consider this suggestion :)

Date of experience: September 03, 2023

Date of experience: August 31, 2023

Quality product that matched the description. Great for small businesses to get product.

Date of experience: August 24, 2023

Date of experience: August 04, 2023