4.6
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This is the worst experience a parent or a student can ever experience. There is absolutely no customer service, if you have a problem no one answers your emails. They keep counting classes which we didn't take. They are just a punch of scammers. Classes material is very basic, you kids won't learn anything significant. If a teach is present they don't know how to speak english, they know nothing about coding.
Don't waste your money, It's a fraud
I am very excited being teaching my kids with brightchampscoding groups coz his progress looks nice and I wish gat him in top technology position in his future life
Ms Fiza had been very supported my son’s robotic learning journey. She is patient and very accommodating! My son is engaging during her class. Thank you Ms Fiza.
Teaching method is age appropriate. My son stated it was not boring to learn math with his teacher
At BrightCHAMPS, we’re committed to bridge the gap between traditional education and the skills kids need to thrive in a fast-changing world. Trusted by parents and students across 30+ countries, we deliver world-class learning experiences in technology, STEM, AI, financial literacy, communication, and more. With over 200,000 classes scheduled every month, we’re creating a global movement to equip children with the tools they need to lead successful, fulfilling lives with expert-designed courses tailored to each child’s age and grade. But we're not stopping there. Through interactive one-on-one sessions with passionate educators, partnership with Harvard Business Publishing Education to get access to their learning resources, and a commitment to making quality education accessible for all, we're nurturing tomorrow’s entrepreneurs, innovators, and leaders. Our journey has just begun, but our vision is crystal clear; to become the most trusted learning platform in the world, ensuring no child is held back by a lack of opportunity.
Palo Alto, California, 94303, USA, 94303, Palo Alto, United States
4.6
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
This is the worst experience a parent or a student can ever experience. There is absolutely no customer service, if you have a problem no one answers your emails. They keep counting classes which we didn't take. They are just a punch of scammers. Classes material is very basic, you kids won't learn anything significant. If a teach is present they don't know how to speak english, they know nothing about coding.
Don't waste your money, It's a fraud
Date of experience: October 01, 2024
Reply from BrightCHAMPS
Hello Belal,
We’re sorry to hear about your experience and sincerely apologize for any inconvenience caused. We take feedback seriously and would like to resolve this for you. Please share your registered phone number or email address with us at help@brightchamps.com, and our team will investigate the issue promptly.
Looking forward to assisting you.
Best regards,
Team BrightCHAMPS
The onboarding was great and the teacher was excellent.
Date of experience: March 06, 2025
Reply from BrightCHAMPS
Hi,
Thank you for your kind words! We're delighted to hear that you had a great onboarding experience and enjoyed the teaching.
Best regards,
Team BrightCHAMPS
I am very excited being teaching my kids with brightchampscoding groups coz his progress looks nice and I wish gat him in top technology position in his future life
Date of experience: March 05, 2025
Reply from BrightCHAMPS
Hi Robel,
Thank you for your kind words! We're delighted to be a part of your child's learning journey and future in technology.
Best regards,
Team BrightCHAMPS
I really lied the new bright champs dashboard
Date of experience: March 04, 2025
Reply from BrightCHAMPS
Hi Rifan,
Thank you for your feedback! We're glad you liked the new BrightCHAMPS dashboard.
Best regards,
Team BrightCHAMPS
Teaching method is age appropriate. My son stated it was not boring to learn math with his teacher
Date of experience: February 24, 2025
Reply from BrightCHAMPS
Hi Griselda,
Thank you for your kind words! We're delighted to hear that your son enjoyed learning with us. We strive to make learning engaging and fun!
Best regards,
Team BrightCHAMPS
i want 2 know how to switch dashbourd themes. i tried a different dashboard theme with my teacher and then it turned in to an inconvenience. its hard to tell which is which, and i would like to switch it back. thank you.
Date of experience: March 02, 2025
Reply from BrightCHAMPS
Hi Janvi,
Thank you for reaching out! We understand your concern regarding the dashboard theme. Please reach out to our support team via help@brightchamps.com, and we will assist you in switching it back to your preferred setting.
Best regards,
Team BrightCHAMPS
Reply from BrightCHAMPS
Hi Mourali,
Thank you for your kind words! We're delighted to hear that you love it. Happy learning!
Best regards,
Team BrightCHAMPS
would give negative stars if I could. We had a free session with them and decided not to go with them. However, they have been calling me for the last 12 months, about 10 to 20 times a day. Even after asking them to remove my number and blocking each number. Only if you like to be harassed, give them your number.
Date of experience: March 01, 2025
Reply from BrightCHAMPS
Dear Arezo,
We're sorry for the inconvenience. Can you please share your child's name, registered phone number, and email address at help@brightchamps.com?
We'll investigate and get back to you ASAP.
Team BrightCHAMPS
Date of experience: March 01, 2025
Reply from BrightCHAMPS
Hi Biniam,
Thank you for your kind words! We're glad you had a great experience.
Best regards,
Team BrightCHAMPS
I just take this class and it is so much fun to learn about presentation
Date of experience: March 01, 2025
Reply from BrightCHAMPS
Hi,
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the class and had fun learning about presentations.
Best regards,
Team BrightCHAMPS
Ms Fiza had been very supported my son’s robotic learning journey. She is patient and very accommodating! My son is engaging during her class. Thank you Ms Fiza.
Date of experience: February 28, 2025
Reply from BrightCHAMPS
Hi Meilin,
Thank you for your kind words! We're delighted to hear that Ms. Fiza has made a positive impact on your son's robotics learning journey. We appreciate your support!
Best regards,
Team BrightCHAMPS
Reply from BrightCHAMPS
Hi Kagiso,
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us.
Best regards,
Team BrightCHAMPS 🚀
Date of experience: February 28, 2025
Reply from BrightCHAMPS
Hi Abul,
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us.
Best regards,
Team BrightCHAMPS 🚀
===On 28 Feb 2025=====
This company has been extremely disappointing. They are unreliable, their staff are impolite, and they completely ignore customer emails. The lack of professionalism and responsiveness makes for a very frustrating experience. I strongly advise others not to join their classes, as you may face the same poor treatment and lack of support.
I have been with BrightChamps since March 2024. Last year, my elder son enjoyed the finance lessons, but everything changed drastically. Since September 2024, two instructors have left, and my son was reassigned to a lady. However, she has been highly unprofessional—constantly changing schedules at the last moment, causing significant disruptions to my son’s learning. More concerning, she has been extremely impolite to both my wife and me, speaking in an authoritative tone and pressuring us to adjust schedules to her convenience. This is completely unacceptable.
On top of this, I have encountered serious technical issues with the app. The password reset function on both the app and website is not working. This as a critical bug that severely impacts user experience, making it highly inconvenient for parents. This issue should have been addressed immediately.
To make matters worse, I have repeatedly tried to contact support and even CEO of the company —via email, in-app messages, and even copying the CEO—but no one has responded. This level of service is unacceptable for a company that parents trust and pay for.
Therefore, I strongly advise others not to join their classes, as you may face the same poor treatment and lack of support.
======== Updated on 7 March 2024====
I initially submitted a complaint here, hoping for a resolution, but the experience has only gotten worse.
After my complaint here, multiple representatives reached out, each claiming they wanted to “see how they could help.” They wrote long responses, but in reality, nothing changed. A week has passed, and I still have not received my refund. Their approach feels insincere and misleading—just empty words with no real action.
This entire process has been frustrating and disappointing. It seems like they only respond publicly to appear helpful, but behind the scenes, nothing is actually done. I do not trust this company anymore.
Would not recommend at all. Everything feels fake.
Date of experience: February 28, 2025
Reply from BrightCHAMPS
Dear Terry,
We're sorry for the inconvenience. Can you please share your child's name, registered phone number, and email address at help@brightchamps.com?
We'll investigate and get back to you ASAP.
Team BrightCHAMPS
A nice teacher and a good learning experience
Date of experience: February 28, 2025
Reply from BrightCHAMPS
Hi Elli,
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us.
Best regards,
Team BrightCHAMPS 🚀
Reply from BrightCHAMPS
Hi Dima,
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us.
Best regards,
Team BrightCHAMPS 🚀
Reply from BrightCHAMPS
Hi Hassan,
Thank you for your kind words! We're delighted to hear that you had a great experience with our service.
Best regards,
Team BrightCHAMPS
My son with brightchamp last 3 years doing very great experience about soft coding and designing
Date of experience: February 25, 2025
Reply from BrightCHAMPS
Hi Mamun,
Thank you for your wonderful feedback! We’re delighted to hear that your son has had a great experience with BrightChamps over the past three years. We appreciate your support!
Best regards,
Team BrightCHAMPS
I am deeply disappointed about the staff and the way this company is delivering the lessons also how it is managed. After taking our money out on the telephone explaining that if we were not happy at any point we would be refunded. We caught a ''proffesional'' teacher asking chat GPT what to teach to our son, so we immediately raised a ticket to get our money back. They refused to refund as they mentioned a 10 days policy they have but it was never mentioned to us, also as we were right on our complain, they agreed to refund the money if we gave them 1 more chance and we did. We were still not happy so she told us the refund would take up to 15 working days and they agreed to refund. Now they blocked us on messenger, not lessons delivered, no money back and no responsibility as they use their policy of 10 days to waive themselves for that poor service, but still are retaining our money with no reason. SCAMERS???
Date of experience: February 24, 2025
Reply from BrightCHAMPS
Hello Angela,
Thank you for getting in touch with us. We understand your concern and apologize for any inconvenience caused. Could you kindly provide us via help@brightchamps.com with your registered phone number or email address? We’ll investigate this matter promptly and get back to you with a solution.
Best regards,
Team BrightCHAMPS
The teacher was very responsive.
Date of experience: February 22, 2025
Reply from BrightCHAMPS
Hi Maud,
Thank you for your kind words! We're delighted to hear that you enjoyed the class and found the teacher responsive. Looking forward to more great learning experiences with you!
Best regards,
Team BrightCHAMPS
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