No star at all! or just for the photos!... order 28227-VA paid 20241227, confirmed20241230, and silence, NO ANSWER TO MY MANY EMAILS TO THE ADRESS YOU TRANSMITTED, it's the first time I have to complain :(
Claude
Ma Penderie Vintage Reviews 393
•
2.4
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I'm working on a review but I haven't been paid
I'm working on a review but I haven't been paid
Livraison ultra rapide et la robe est encore plus belle en vrai qu'en photo. Une vraie pépite vintage!
The clothing is very nostalgic and unique. Great and up and coming brand. Great customer service
Vêtements et site web très mignons ! J'ai bien communiqué avec le service de chat en ligne.
Very cute clothing and website! Communicated nicely with online chat support.
Company details
Written by the company
Ma Penderie Vintage is a woman's e-commerce retro clothing line specializing in a Vintage inspired fashion.
Contact info
2.4
Poor
393 reviews
Replied to 13% of negative reviews
Typically replies within 1 month
No star at all
No star at all! or just for the photos!... order 28227-VA paid 20241227, confirmed20241230, and silence, NO ANSWER TO MY MANY EMAILS TO THE ADRESS YOU TRANSMITTED, it's the first time I have to complain :(
Claude
Date of experience: December 27, 2024
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The clothing is very nostalgic and…
The clothing is very nostalgic and unique. Great and up and coming brand. Great customer service
Date of experience: January 23, 2025
Reply from Ma Penderie Vintage
Thank you Jason! We appreciate your kind words and look forward to offering you new seasonal styles to keep your wardrobe fresh and fun!
Merci!
MPV
Verified
I'm working on a review but I haven't been paid
I'm working on a review but I haven't been paid
I'm working on a review but I haven't been paid
Livraison ultra rapide et la robe est encore plus belle en vrai qu'en photo. Une vraie pépite vintage!
Date of experience: November 19, 2024
Reply from Ma Penderie Vintage
Nous sommes ravis que vous soyez enthousiasmée par l'article que vous avez reçu. N'hésitez pas à laisser un commentaire sur le site web avec une photo de vous portant la robe.
Nous vous remercions chaleureusement et apprécions votre soutien continu.
MPV
Vêtements et site web très mignons
Vêtements et site web très mignons ! J'ai bien communiqué avec le service de chat en ligne.
Very cute clothing and website! Communicated nicely with online chat support.
Date of experience: October 11, 2024
Reply from Ma Penderie Vintage
Meri Pour Votre Avis Teri!
The order never arrived (15mo and waiting…)
I order two shirts over a year ago.
I wanted to cancel the order - they said it’s not possible. (this is against the law).
I emailed every month, the first few times I got a reply to wait for 2 weeks, the items never arrived.
so they basically took my money and disappeared.
Date of experience: September 08, 2024
Reply from Ma Penderie Vintage
Bonjour,
Si vous nous avez envoyé un email, vous avez compris que nous ne communiquons que par chatbot du lundi au vendredi de 9h à 18h.
N'hésitez pas à nous laisser les détails de votre numéro de commande afin que nous puissions vous recontacter.
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I want to cancer my order and refund me…
I want to cancer my order and refund me now! Order 27869!!! Such a bad brand!!! Today is 17th of september nothing from the brand and no refund!!! They just took my Money!!!
Date of experience: July 25, 2024
This is scam from a Chinese factory
This is scam. It is a Chinese factory that sells in Amazon, Shein , Temu and claims in this website to be a French woman named Marie Claire. This is not unusual for Chinese companies, which hide this fact because of the reputation they have.
I would like to add: Chinese factories scam people and when it catches up with them, as it is now with Ma Penderie Vintage, they will shut it down and open the same thing under a different name and do the same thing all over again, free of past history and free to steal again. My advice after having had this happen to me is to:
1. ALWAYS research the background of the store.
2. Not trust the tons of positive feedback posted at
first. They most likely added it themselves.
3. Trustpilot for international websites, added to Yelp
in the US for local stores, and any in your country
that may provide this service... will give you
information from a wide range of customers and
will warn others. Always post here in Trustpilot.
It is international and will prevent these thieves
from just start a site in another country and/or
under a different name. Spread the word.
4. Use services such as Paypal or any in your country
that will fight the fight with them on your behalf.
If you can prove they are thieves, which is not
hard to do since they are, the service will refund
you.
There are no international laws from keeping them
from doing this and they are doing it all over the
world.
We need international laws to govern online
international sales.
Date of experience: July 21, 2024
Reply from Ma Penderie Vintage
You are incredibly mistaken, There is no one in our company by that name and none of us operate out of china. We are a legal entity represented within EU and the United States. I would urge you to do your research and ask valid questions before you comment on things of which you have no awareness.
Do not buy from this company
This is the absolute worst company, who will just take your money, I purchased 3 items at the beginning of December, after 8 weeks of waiting for a shipping notice, I contacted the company to get an ETA, I didn't care if I had to wait a while for the products, but I got no tracking or notification that they had been shipped yet, first email got no response, second email no response, third email no response this was now 10 weeks since I placed the order, so I decided to go through PayPal and ask for a refund and they investigated for me all of a sudden I got shipping notification, I received the items today almost 4 months after I purchased them, the dress that I ordered came with a belt which the colours didn't match they were completely different materials, and the dress was the cheapest stretchy material which kids costumes wouldn't even be made from and wasn't the colour that I ordered, I had to throw it straight in the bin, I also ordered a tip and skirt the were made from cheap materials to. Save your money!!! buy elsewhere, Shein has better quality stuff than this place.
Date of experience: March 19, 2024
Took the money and ran
I ordered 2 shirts 6 mo ago.
I sent tens of e-mails. some of them were answered with "we will send it in 14 days". Well, my order is still not here.
I wanted to cancel and get my money back (I should get extra for breaking the contract), I got "well, it's not possible".
I still have the energy to take it to justice officially, but it is a bit ridiculous for 66.42 euros. So give me my order or the money back (at the moment you owe me 150% of the value because of the delay = ~100E).
Date of experience: December 26, 2023
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Items never arrived, won't refund me
I ordered a dress in August, it never arrived. I queried it in October, November and December and each time I got the response that it was going to be with me in 7-10 days and they were about to send me a tracking number. They never sent the tracking number. After their third time sending me the same email they then stopped answering me altogether. I sent a message on Facebook, they ignored it. Two days ago I commented under their posts on Facebook, asking for a response, and I now see they have blocked me. Don't use this company. Awful.
Update : I received this email today: "We have checked the status of your order and confirm that it has been processed.
Delivery will take approximately 7 to 15 days.
You will soon receive the link to track your order.
We remain at your disposal,
Ma Penderie Vintage Customer Service"
This is the fourth time they have told me that in the past 3 months.
Date of experience: August 10, 2023
Already 3 months waiting for my refund
I have received the confirmation that the returned goods arrived in their facilities in Spain on February 17th 2023. But until this day: no refund has been issued.
They don't respond to my (multiple) mails anymore regarding the pending refund.
Update 30/06:
A partial refund has been made (no refund on the item on sale, so I now "lost" this item since I returned it anyway. However, this is marked on the website. I just looked over this). So case closed now, after a (too) long time.
Date of experience: February 17, 2023
Reply from Ma Penderie Vintage
Hello elke_pollaris,
We are sorry that after such time you learned that all items purchased on promotion are on final sale. We effectively have handled your case and wish you the best.
Thank you.
8 weeks later
Website said delivery will take 2-4 weeks. It took 8 weeks- and came from Ali Express- where the same item cost only 15 euro.
Wish I read these reviews before making a purchase. Delayed delivery times and poor customer service is clearly a long standing problem they have not addressed.
8 WEEKS! Twice as long as promised delivery time. Dont blame the customer for your bad service! Shocking
Date of experience: February 13, 2023
Reply from Ma Penderie Vintage
Hello Laura,
Can you advise where it was mentioned that we deliver with in 1-2 days?
No where on our website do we give such information. In fact in multiple areas of the websites
it indicates that the items can be delivered of up to 3 weeks depending on stock supply and customs clearances. As per our customer service there is room for improvement but perhaps you were not getting the answers due to being mislead by information you read improperly.
MPV
I stronly advise against!
Normally I'm not the person to write a review, but this seems to be the only way to get a reaction from MPV.
I finally received my products (after a previous failed delivery attempt) on December 21, 2022, I tried the products, and unfortunately not all of them met my expectations. So I immediately sent an email the same day (i.e. within 14 days after the delivery date as stated in their return policy) to register a return and to request the return instructions.
Because it took so long to get an answer before, I also sent some reminders, to avoid getting the answer that the 14 days had passed. On 27/12 I received an e-mail back saying that they had been absent due to the holiday period, but that my e-mail had meanwhile been forwarded to the returns department, and that the instructions would be sent to me that same afternoon. We are now almost a month later, and I'm still waiting... I keep sending reminders. Also via the chatbot on the site. And they keep ignoring me.
This is NOT Customer Service!
If they do not have a return policy, they should not advertise it on their site.
But hey, they also claim in the chat "we reply immediately" and that is not the case either.
Nevertheless, I keep believing in it, and keep trying to finally register the return. I am happy to pay the transport costs myself.
Update 11/02/2023: I finally received the return information yesterday from one of the English-speaking co-workers of MVP. He/she was friendly and understanding after my explanation, and provided me with the return details.
Update 04/04/2023: I have received the confirmation that the return arrived at their facilities in Spain on February 17th. But to this date: no refunding yet of the total amount!
It seems their "customer service" doesn't know what is happening. In March they told me that the refund had been done on February 11th, and that the case was closed. However, this was the refund for the item that never arrived (and the date was a week before the returned goods arrived in Spain...). After I informed them of this, I got the reply that they will investigate the issue. That was the last I have heard of them...
Update 01/05/2023: Still no response on my reminders per mail, nor the expected refund. They have gone off the grid! This is NOT acceptable as customer service.
Update 30/06/2023:
A partial refund has been made (no refund on the item on sale, so I now "lost" this item since I returned it anyway. However, this is marked on the website. I just looked over this). So case closed now.
Update 06/12/2023:
For me, the case was closed. I received a partial refund (not for the 1 (one!) item on sale that I have returned, but so be it. It has been a lesson for the future). I also updated my review on the date of 30/06 to communicate the solution, but MPV seems to overlook this... This was also the very last time we were in contact via mail, so the information in the reply underneath is not trustworthy.
Today, 6 months after everything was finally solved, I have received a new (quite vicious) reply from MPV on my review. Because I refuse to take it offline (I believe the update was sufficient), they have now (again) communicated my personal details (full name, mail address and even my mobile number). This new reply will not motivate me to take the review offline. I will just report them (again!) to the Trustpilot legal department.
Date of experience: January 24, 2023
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I will never order from them again
I will never order from them again. I bought a bag on 10 August and received an email afterwards saying that I would receive my bag between 2 and 22 September. I still haven't received my bag yet. I contacted their customer service who stated that the long delivery time was because I lived in Denmark. I can't put that together as I have previously ordered clothes from France which I received within 1 week.
Update 14 september
Oh now you dont know who I am ?
I already tried to talk with your costumers service but didn’t get a satisfying answer
You have ask for my personal information and I send it too you today. But you still havent contacted me.
Date of experience: September 12, 2022
Reply from Ma Penderie Vintage
Hello Louise,
As we mentioned we do not ship accessories from our warehouse in France. Thank you for updating your information so that we can look into the credibility of your review. Upon further inspection, your order was treated and you also have tracking information which allows you to follow along.
The delay is in fact coming from the customs clearance which was cleared yesterday. Your delivery is scheduled in the coming days and it's making its way through the natural system of delivery. Your patience is greatly appreciated. Please follow along with PostNL via the tracking number below LS277538247NL.
MPV
Invited
Nice clothes
Nice clothes, good website, friendly e-mails, good shipping, good communication.
Date of experience: August 08, 2022
Reply from Ma Penderie Vintage
Dear Ellen,
Thank you for your comment, we are glad that you had a pleasant experience and hope to you see you very soon.
- MPV🍒
Invited
Pure elegance
I bought a beautiful Audrey hat and sunglasses. I was thrilled with both purchases. Delivery was perfect didn't take long at all. Both arrived in perfect condition. I wrote a review with a photo and posted on their page. I have no complaints whatsoever. I will be using this site again.
Date of experience: August 05, 2022
Reply from Ma Penderie Vintage
Hi Marie,
Thank you for your review, we are excited to see that you liked your order.
We hope to see you soon on Ma Penderie Vintage!
- MPV 🍒
Purchased a gift and was very happy to…
Purchased a gift and was very happy to learn about the gift cards!
Date of experience: January 04, 2022
Reply from Ma Penderie Vintage
Hello Kyle,
Thank you for taking advantage of our Gift Card offers.
We hope you were happy with the product.
MPV 🍒
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The ithem didnet get through to my…
The ithem didnet get through to my mailbox but the firm send me a new one - Im very thankfull 💐
Date of experience: December 06, 2021
Reply from Ma Penderie Vintage
Hello Malene,
We are delighted to discover your positive review on our service and product.
We welcome you back to Ma Penderie Vintage with gratitude.
- MPV Support 🍒
Verified
I did not receive my clothes and I did…
I did not receive my clothes and I did not become an information from the delivery service
Date of experience: November 04, 2021
Reply from Ma Penderie Vintage
Hi Dominque, Thank you for leaving your review.
Your order was placed less than one week ago and the tracking information has been sent to you.
I bought 10 dresses and they were all…
I bought 10 dresses and they were all in a bad quality. On dress had stains and another holes.
The store did respond to my first complain but ignored my second complain.
The reason for two separate complaints is because off the slow delivery. It took almost 2 months for all the dresses to arrive.
I do not recommend the store or the dresses, don’t be food by the pictures.
I learned my lesson and will not shop there ever again.
Date of experience: February 26, 2021
Reply from Ma Penderie Vintage
Hello Pernille,
We are sorry to hear about this experience of yours, can you kindly write us a detailed email with your order number so that we can look into what happened here?
We accept our responsibility in always providing each and every customer with a great product and if what you received arrived damaged and dirty it is not something that we stand behind in anyway.
- MPV Support
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