No star at all! or just for the photos!... order 28227-VA paid 20241227, confirmed20241230, and silence, NO ANSWER TO MY MANY EMAILS TO THE ADRESS YOU TRANSMITTED, it's the first time I have to complain :(
Claude
Ma Penderie Vintage Reviews 393
•
2.4
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Livraison ultra rapide et la robe est encore plus belle en vrai qu'en photo. Une vraie pépite vintage!
The clothing is very nostalgic and unique. Great and up and coming brand. Great customer service
Vêtements et site web très mignons ! J'ai bien communiqué avec le service de chat en ligne.
Very cute clothing and website! Communicated nicely with online chat support.
Company details
Written by the company
Ma Penderie Vintage is a woman's e-commerce retro clothing line specializing in a Vintage inspired fashion.
Contact info
2.4
Poor
393 reviews
Replied to 13% of negative reviews
Typically replies within 1 month
It took 3.5 weeks to arrive from China…
It took 3.5 weeks to arrive from China to Austria in a cheap little plastic bag exactly like Ali Express. I thought I was ordering from France! The quality is poor and even though I ordered two blouses in the same size (different colors) one is much too small. I’ve written two emails to customer service which were never answered. I want to return these items and want my money back. Hopefully they will cooperate!(?).
Update: I had to pay the return shipping of 14€ myself (to France). They then reimbursed me for the items purchased but not for the shipping costs (from China) nor the return shipping costs. So in total I paid 20€ myself for this unfavorable experience. I do not recommend this company at all.
Update: I guess they read this and have now “exceptionally” refunded the original shipping cost of €5.90.
Date of experience: February 08, 2021
Reply from Ma Penderie Vintage
Hello Corinna,
We just reviewed your order, please forgive us for not responding to your trustpilot review sooner. You ordered two blouses for the price of 29.90 euro. We try our best to offer a great product for a decent price and we are sad to know you were not happy. Your feedback is appreciated and we are looking into ways to reinvent the same blouse for the next season.
Regarding the shipment delay, I believe that due to Covid in January of 2021 the borders and transportation delays were exceptionally delayed and more so in Austria. There are certain elements we have no control over but it sounds like despite all of that we took the efforts and expense of making sure you needs were met.
If you feel we can do anything else to satisfy you, we invite you to message us to open the conversation again.
- MPV Support
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